General Information
How much water does a HydroJug hold?
Our HydroJugs can hold up to 2200 milliliters or 73 ounces.
How cold does it keep the water?
The HydroJug Sleeve is built with premium Neoprene material to eliminate water bottle sweat and insulate your HydroJug, keeping it cool and fresh.
Product Care
We’re so glad you are interested in taking care of your HydroJug products. Please refer to the Product Care page for proper instructions and care tips.
Product Dimensions:
Classic/Pro HydroJug
28 cm x 14 cm Holds approximately 2.2 L of water (73 oz)
Straw
About 32 cm (12 in) when assembled, however the height may be adjusted by moving the silicone base of the straw up and down.
Sleeve
19 cm x 13 cm
Stainless Steel HydroJug
28.5 cm x 13.5 cm Holds approximately 1.89 L of water (64 oz)
Glass HydroJug
28 cm x 12.5 cm (with silicone sleeve) Holds approximately 1.89 L of water (64 oz)
Plastic core and pro:
Our plastic classic and pro bottles hold up to 73 oz.
They are sold separately from the straw but with the code STRAWDAY you will receive a free straw with your bottle purchase!
Not insulated but when paired with our neoprene sleeves they will keep cold 2-4 hrs.
These bottles are dishwasher safe. We recommend using the top rack.
Glass and stainless steel:
Our glass and stainless steel bottles hold up to 64 oz.
The stainless steel is insulated and can keep water cold for up to 24 hours.
Both come with a built in straw.
The glass bottle comes with a silicone sleeve.
The stainless steel bottles are hand wash only.
We do not recommend putting hot water your SS bottles
Sleeves:
Our neoprene sleeves were designed for the plastic core and classic jugs but will fit the stainless steel ones as well.
The neoprene sleeves are safe to wash in a machine but we suggest removing the strap and laying the sleeve out to air dry.
Our sleeves and carriers are machine washable - just remove the strap!
We recommend laying them flat to air dry.
Straw
We suggesting soaking the straw in dishsoap or using a straw cleaning brush
Want to know more?
Click Here to learn more about our Product Features.
How do I re-insert the seal into the lid?
Don't worry, the HydroJug seal is supposed to come in and out for cleaning purpose and will go back in easily if the instructions are followed step-by-step. Follow this link for the instructions: seal instructions
How does shipping work?
How it works
HydroJug offers free standard shipping for our customers inside the United States and Canada on all orders greater $60.00. Once your order has been placed, you will receive an order confirmation email with a tracking number. Orders placed before 12:00 pm Mountain Time are generally shipped the same business day, excluding days of online sales, new product releases and the holiday season. If your order is placed on a Friday it will most likely be shipped the following business day.
COVID19 Announcement
With the influx of online orders, largely due to COVID19, please allow four to seven business days for your package to arrive. While we cannot guarantee the exact shipping of any packages currently due to the shipping strains of COVID19, we are working with our carriers on a weekly basis to update and reduce shipping times in any way possible.
Where are orders shipped from?
All of our orders are fulfilled and shipped from our warehouse in Ogden, Utah.
How long does it take for orders to ship?
1-3 business days. Shipping time may differ due to online sales, new product releases and holiday seasons.
My tracking says delivered but it hasn't been. What do I do?
HydroJug is NOT responsible for LOST/STOLEN packages, packages sent to the wrong address, or refunding/replacing packages that have not been delivered. The customer is responsible for filing all claims. Once you receive a response to your claim we will be able to address the issue. Follow the link to file a claim: File a Claim
All claims will be reviewed on a case by case basis. Claims may take up to 3 weeks to process. Once USPS responds we will be able to determine how to move forward. In the meantime, please be patient with us as we work with USPS. Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process. Once packages are placed in the hands of USPS our access to information is very limited. In some cases, it can take up to 7 business days for USPS to deliver the package to be delivered after it has been marked delivered. Please allow that amount of time before reaching out. We will provide you with photographic proof that the order was fulfilled and shipped. Once your package leaves our facility we assume no liability. If USPS never received your package due to an error on our end (if it was never scanned into their system) we will ship you the order at no additional cost. Questions about your Order?
Why can't I use both coupon codes?
Orders are limited to one discount code per transaction. Discount codes can be applied to sale items or bundle discounts. However, site wide discounts/sales will disable all discount codes for the duration of that sale.
Can I edit my order after it is placed?
During standard hours of operations, we will have your order fulfilled the next day by 12:00pm Mountain Time. We are unable to make changes to your order after it has been fulfilled. If you need a change we will do our best to address the issue.
Can I cancel my order?
Orders can only be cancelled if they are still in pending status. Most orders reach a fulfilled status by 12:00pm MST the following business day. Once the order has been fulfilled we will not be able to cancel your order.
Are the product sold separately?
All of our products are sold separately. Our HydroJugs contain the jug and the lid however, the HydroStraws, HydroSleeves, and HydroCarriers are sold separately.
What about International order/shipping?
All international mail is shipped delivery duties unpaid (DDU) "Excluding Canada". Payment of these charges is the responsibility of the customer. All charges are determined by the customs agency of the given country. Charges may not be incurred; however, they are determined from your order value. They will not be refunded. Ship times depend on the destination, please reach out to USPS for updates on transit times. Orders are generally received within 10-12 business days. Shipping dates may vary during holiday season, depending on volume of mail experience through postal service. Hydrojug is not responsible for lost, stolen, damaged or orders sent to insufficient addresses. All unclaimed/undelivered mail not returned to us will not be refunded. Unclaimed/undelivered mail returned to us will be refunded less all applicable fees What type of plastic is used in your products?
Unlike most jugs our products are made of #2 HDPE and #5 PP plastic both of which are BPA free. Most food containers and other shaker bottles on the market use the same high-grade plastic. Most large water bottles use a PETG plastic which is not dishwasher safe and less durable. It is a high priority for us to supply our customers with a high-quality product made from the best materials. The HydroStraw also is made from BPA Free Polypropylene.
Can I drop my HydroJug?
Our new and improved HydroJug Pro is now shatterproof!
Can I freeze my HydroJug?
We do not recommend freezing your HydroJug. Most plastics become brittle when exposed to cold temperatures. However, with the wide-mouth opening it is very easy to add ice! For more information on product care please visit the product care tab.
Does HydroJug offer warranties or returns?
Warranty
We strive to use the highest quality materials for our products. We believe in our quality, and offer a limited lifetime warranty on all manufacturer defects. The warranty does not cover normal wear and tear, accidents, drops, odor, negligence, or misuse on the consumers behalf. We reserve the right to require photographic proof of the defect as well as clarification on how the issue occurred to ensure it is in fact a manufacturer defect.
If your claim is approved as a manufacturer defect HydroJug will cover all shipping costs. Please include your order number, name, and a detailed explanation of your claim in the form below. (a photo may be required to validate claims) Once you submit the form a representative will reach out to you via email within 24 hours (during business hours) from when you sent it. We will not be able to accept your claim if a photo of the issue is not provided.
Warranty claims can take up to 3-5 days to process and 5-10 business days to ship.
Returns
Please visit our Returns page here: Returns Page
Sale Items
All sales are final for sale items, Expo purchases, and products won through giveaways. These products will still qualify for manufacturer defects.
What is a HydroJug Ambassador?
What are the perks?
15% Off All Products for Life!
Early access to all new product releases
Get 10% commission on every sale made through your affiliate link
How long does the process take to become an ambassador?
Lots of awesome people love HydroJug and want to help represent us. Because of this, we have a high volume of requests to respond to. It typically takes 2-3 weeks for our team to respond to you, so don’t get discouraged if you don’t hear from us right away. We’re working hard to speed that process up, so we appreciate your patience!
What are the requirements?
You need two (2) HydroJugs, two (2) HydroSleeves, and one (1) HydroStraw in order to be approved as an ambassador. These can be purchased separately or all together in the Ambassador Pack. (If you already have some of items, you don’t need to purchase the ambassador pack)
How do I earn commission? How much commission do I earn?
HydroJug pays ambassadors who make $50 or more in commission each month. Those who make $50 or more in commission will be paid between the 1st-5th of the month. There are no exceptions to this schedule.
Please ensure you have added your paypal email in your affiliate account. You can login here.
Do I have to post about Hydrojug a required amount of times?
We do not require that you post about HydroJug to keep your ambassador status. However, the more you post about us, the more likely you are to make commissions!
Do I need to be in the US?
Currently we are only offering our ambassador program in the United States and Canada. We are hoping to expand that soon!
My pay out is not working?
HydroJug pays ambassadors between the 1st-5th of each month via paypal. If you didn’t receive your payment by the 6th please contact ambassadors@thehydrojug.com
How can I get more people to shop through my link?
There are many ways to get more people to use your link, and most of them have to do with your personal influencer style. Think creatively and brainstorm how you can become more successful. Here is an article that may help.
Do I get a personal discount?
Yes! The TEAMHYDRO15 discount code is for the ambassador's personal use only. It’s a thank you from HydroJug for becoming part of the family!
Do I get a code to share with my followers and shoppers?
We do not currently offer discount codes for ambassadors to share with their followers. Your followers will not be able to use your personal discount code, so please do not share it with them.
What if someone I sent the link to purchased and I didn’t get credit for it?
If a purchase is not attributed to your link, you will not receive credit. Please make sure that your followers use your specific link to make their purchase.
Who can I reach out to regarding the ambassador program?
Once you have purchased the required amount of products, send your order number(s) to ambassadors@thehydrojug.com. Your order number can be found in your order confirmation email.
What are you wondering about Wholesale?
Do You Wholesale To Anyone?
Although we have a retail section for non-wholesalers, we only wholesale our products to qualified businesses that resell merchandise and abide by our MAP policy.
How Can I Setup A Wholesale Account With HydroJug?
Simply click here and follow the instructions. Once you’ve filled out the required information a sales agent will contact you.
How do I assemble my Wholesale Display?
Click here to watch a detailed demonstration video of how to set up your Wholesale Display.
You can design your display to:
- Use all 3 shelves to display HydroJugs (up to 24)
- Use the top shelf to display straws and sleeves (up to 8), and the bottom shelves to display HydroJugs (up to 16)
Can I Sell HydroJug’s Online?
Yes, as long as you follow our resale policies found in the MAP agreement! Most major marketplaces (Amazon, Ebay, Etsy, Jet, ect.) are restricted per our MAP agreement. We closely monitor these marketplaces and will shut down any accounts that violate our policies.
What Payment Terms Do You Offer?
We accept all major credit cards which you’ll be able to use through our online wholesale portal. For larger accounts terms will be negotiated on an individual basis.
What Is MOP Pricing?
MOP stands for minimum order pricing, which allows the customer to mix and match products as long as they meet the minimum price threshold for the total order.
Do Wholesale Customers Receive Volume Discounts?
Absolutely! Because you are ordering larger quantities, we do offer significant discounts. Apply for an account and a sales agent will contact you with pricing information.
Do You Offer Private Label?
At this time we do not offer private label but we plan to in the near future so stay tuned!
What About Shipping?
All wholesale orders will ship free via UPS Ground or USPS Priority Mail.
Did we answer your question?
If we did not answer your questions please feel free to contact us at sales@thehydrojug.com.
Didn't answer your questions?
If you have a question and you cannot find the answer on our site. Please reach out to the following departments and a representative will respond with the best answer possible.
For questions on Orders and Returns: service@thehydrojug.com
For Ambassador or Influencer questions: ambassadors@thehydrojug.com
For questions about Wholesale: sales@thehydrojug.com
